SimAir737 Privacy Policy

Last Updated: September 08, 2025

At SimAir737, located at Gloucestershire Airport, Cheltenham, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.simair737.com), book simulator sessions, or interact with our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our site or services, you consent to these practices.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and postal address when you book a session, inquire via contact form, or subscribe to updates.
Booking Details: Session preferences, number of participants, and payment information (processed securely via third-party providers).
Technical Data: IP address, browser type, device information, and usage data via cookies and analytics tools.
Other: Testimonials or photos you submit for our gallery (with your consent), and any special requirements (e.g., accessibility needs).

We do not collect sensitive data unless voluntarily provided (e.g., health info for accommodations).

2. How We Collect Information

Directly from You: Through booking forms, email scheduling, contact inquiries, or in-person at our facility.
Automatically: Via cookies, Google Analytics, or similar tools to track site usage and improve experiences.
From Third Parties: Payment processors (e.g., Stripe) for transactions, or social media if you share links.

3. How We Use Your Information

We use your data to:

Process bookings and confirm sessions.
Communicate about your experience, updates, or promotions (if opted in).
Improve our website and services based on usage analytics.
Comply with legal obligations, such as record-keeping for safety and age/height requirements (min age 12, height 1.5m).
Share testimonials or photos with consent for marketing.

4. Legal Basis for Processing

Contract: To fulfill bookings and provide services.
Consent: For marketing emails or using your images.
Legitimate Interests: For site analytics, security, and business improvements.
Legal Obligation: For compliance with laws.

You can withdraw consent anytime by contacting us.

5. Sharing Your Information

We do not sell your data. We may share it with:

Service providers (e.g., payment gateways, email hosts) under strict contracts.
Authorities if required by law.
Instructors or staff for session facilitation.

No data is transferred outside the UK/EEA without adequate safeguards.

6. Data Retention

We retain data as needed: booking info for 6 years (legal reasons), contact data until unsubscribed, analytics for 26 months. We delete data upon request where possible.

7. Data Security

We use industry-standard measures like encryption, firewalls, and secure servers to protect your data. However, no system is infallible; we notify you of breaches as required.

8. Your Rights

Under UK GDPR, you have rights to:

Access, correct, or delete your data.
Restrict or object to processing.
Data portability.
Complain to the ICO (ico.org.uk).

9. Cookies and Tracking

Our site uses cookies for functionality (e.g., session tracking) and analytics. You can manage preferences via your browser. See our Cookie Policy for details (if separate).

10. Children's Privacy

We do not target children under 12. Minimum age for sessions is 12; parents/guardians must provide consent for minors.

11. Changes to This Policy

We may update this policy; changes are posted here with the date. Continued use implies acceptance.

12. Contact Us

For questions or requests: SimAir737 Gloucestershire Airport, Cheltenham, GL51 6SR Email: admin@simair737.com

This policy ensures transparency for our family-friendly, professional simulator experiences.